Frequently Asked Questions01 // What is DOUBLEJUMP ACADEMY?DoubleJump Academy is a learning platform dedicated to teaching VFX and CGI. Our goal is to empower artists with as many high-quality tutorials and workshops as possible. Above all else, we want you to have fun and achieve your goals.02 // Are workshops free?Our mission is to provide you with high-quality education either for free or at an affordable price. All workshops powered by SideFX are free and will remain so. Additionally, we offer a collection of paid workshops and masterclasses.03 // do you offer training plans for studios?Yes, we offer Studio Pass for studios and operations. Please reach out to hello@doublejumpacademy.com for more information.04 // How do I get access to the Workshops?Simply sign up to create a free account, and you'll have access to all the educational material on the website.05 // Which workshops are the right for me?We offer a broad spectrum of workshops, ranging from beginner to advanced topics. Let us know the type of content you'd like to see more of; it'll help us tailor our educational offerings to better suit your needs.06 // How do I recEive feedback and help?Just hop onto our Discord channel. We'd be thrilled to assist you in your learning journey.07 // Do I need to sign up?Absolutely! Just sign up and create a free account. Once done, you'll have access to all the educational material available on the website.08 // REFUND POLICYPre-sale Workshops:If you have purchased a pre-sale workshop, you can request a refund within 7 days of your purchase. However, after the initial 7 days, refund requests will not be accepted. The reason for this policy is to ensure that the pre-sale workshops have a fair chance to succeed. Once an instructor begins working on a workshop, excessive refund requests can jeopardize the workshop's viability and undermine the hard work put in by the instructors. We have modeled our pre-sale policies after those of Kickstarter.In the event that we do not achieve the desired quota (a specified number of seats sold) for the workshop, the workshop will not be conducted, and all participants will receive a full refund. This ensures that you will not incur any financial loss if the workshop does not meet the required participation threshold.Immediate Access Workshops:For workshops that are available for immediate access upon purchase, you have a 14 days refund policy if you are dissatisfied with the workshop. However, if you have watched more than 15% of the workshop content, a refund will not be provided. You have up to 14 days from the date of purchase to request a refund.We appreciate your understanding of these policies, which are designed to strike a balance between supporting our instructors and ensuring customer satisfaction. If you have any questions or require further assistance, please do not hesitate to reach out to us.09 // need help?Contact us at: hello@doublejumpacademy.comWe will get back to you as soon as possible.
